Telemedicine Terms and Conditions

I acknowledge the following: 

My veterinarian has offered me the option of a Telemedicine Consult. This consultation may take the form of a phone call, facetime call or video conference via zoom or messenger. This will result in my veterinarian making a clinical assessment of my pet from a different location than myself.

I am undertaking this consultation with the understanding that there are limitations to what my veterinarian can deduce about my animal's condition without a physical examination and/or other detailed investigations best done in the clinic. To minimise the risks of errors of clinical judgement, my veterinarian may recommend that my pet attend the clinic and/or undergo further diagnostic tests. This will then be up to me to decide if I proceed. 

I understand that it is my responsibility to contact my veterinarian and/or attend the clinic (or nearest emergency hospital) if my pet's condition persists or deteriorates unexpectedly.

I understand that payment for my consultation and any medications recommended, agreed to and/or delivered to me will be completed in full on my nominated credit card at the end of this consultation. Failure to attend an appointment will result in full fees.

I understand that the cost of my Telemedicine consultation does NOT include payment for other services, examples of which include but are not limited to such things as drugs, medications, tests, surgery, procedures, diagnostics, referrals to specialists, hospital care, etc. If other services are recommended by my vet, I understand that they will provide me with a written treatment plan listing these things and their costs.

I understand that I am consulting with one of the veterinary surgeons employed at My Vets Irrawang & Thornton Veterinary Hospital, who are all registered Veterinary Practitioners in the state of NSW. I also confirm that my details, including my stated residence, contact number and email address in the state of NSW, are correct.